Auto Top-Up

Auto Top-Up by Card

You can apply for Auto Top-Up with a Mastercard or Visa card via the EZ-Link app that can be downloaded from Google Play Store or App Store. You can also apply for Auto Top-Up by GIRO.

You can link up to three EZ-Link to each Mastercard/Visa credit card account.

The Auto Top-Up facility offered by EZ-Link is only available for cards issued by EZ-Link and not for concession cards that are issued by LTA and managed by TransitLink. You may find out more about the services provided for concession cards at www.transitlink.com.sg (Go to “Auto Top-up for Concession Cards”).

Please link them to another Mastercard/Visa credit card account.

Please tap on the Auto Top-Up button in the EZ-Link app to check your application status.

You should obtain immediate approval when you register via the EZ-Link app.

Should you wish to check your application status, please tap on the Auto Top-Up button in the EZ-Link app. . Please submit your application again.

If you require further assistance, please drop us an email at customerservice@ezlink.com.sg, stating your full name, contact number and CAN ID of your ez-link card. We will investigate and reply you within 3 working days. Alternatively, you may call the EZ-Link’s Hotline at 6496 8300.

Should your application be rejected, you will see an error message on the screen. Please check our email for the rejection reason(s) and proceed according to the given instructions.

If you require further assistance, please send us an email stating your full name and 16-digit CAN. We will investigate and reply you within three working days. Alternatively, you may call the EZ-Link’s Hotline at 6496 8300, from 8am to 6pm daily, except public holidays.

The application page is protected by a Secure Socket Layer (SSL) certificate. It is a standard secure protocol used by other banks and financial institutions.

Credit cards by Mastercard and Visa and GIRO are accepted for Auto Top-Up applications.

From 1 August 2019 onwards, we no longer accept Auto Top-Up applications using American Express or Diners Club cards.

The termination is due to the significant decline in the demand for Auto Top-Up by American Express/Diners Club applications over the years.

The auto top-up service for Auto Top-Up users who have linked their EZ-Link to American Express/Diners Club cards will cease on 16 November 2019.

If you would like to continue enjoy auto topping up with Auto Top-Up, please switch your American Express/Diners Club card to a Mastercard or Visa credit card via the EZ-Link app before 16 November 2019. The EZ-Link app can be downloaded from Google Play Store or App Store.

However, should you wish to terminate your Auto Top-Up, please terminate your Auto Top-Up account by going to any TransitLink Ticket Office with your NRIC/Passport and your EZ-Link.

There are no convenience fees for Auto Top-Up with Visa/Mastercard credit card and for Auto Top-Up with GIRO. However, please note that the following applies for sign-ups via GIRO:

  • $1 application fee per EZ-Link;
  • A refundable deposit equivalent to the chosen Auto Top-Up by GIRO top-up amount for each EZ-Link; and $2 administrative fee for each unsuccessful deduction from your bank account

Yes, you will still be able to use your existing EZ-Link as long as it is still valid. You will just no longer be able to auto top up your EZ-Link.

Yes, you may apply for Auto Top-Up with the same EZ-Link.

Do note that if you wish to continue enjoy the auto top up service without any breaks, you may simply switch your existing payment method from American Express/Diners Club to a Mastercard or Visa credit card before 1 November 2019 via the EZ-Link app as shown below.

The EZ-Link app can be downloaded from Google Play Store or App Store.

Should you choose to terminate your existing Auto Top-Up first before re-applying, please proceed to any TransitLink Ticket Office to terminate Auto Top-Up and thereafter wait for seven working days before re-applying for Auto Top-Up.

No, EZ-Link has ceased Auto Top-Up application via charge or debit card with effect from July 2019. However, you may apply for Auto Top-Up with your GIRO account.

The Auto Credit Card Top-up facility is the same as Auto Top-Up. Each EZ-Link can only be activated for one Auto Top-up facility.

To change the auto top-up amount that you have previously applied for, please terminate Auto Top-Up and re-apply. Termination can be done at any TransitLink Ticket Office with your NRIC/Passport and your ez-link card(s). Please allow at least seven working days for your account to be updated before re-applying.

Please note that if you have performed any one of the following transactions within the past four days, you will not be able to terminate the Auto Top-Up facility:

  • Activation of Auto Top-Up
  • Auto Top-up
  • Settlement of outstanding amount

Please wait for another seven days for your account to be updated, before terminating the facility.

If your Auto Top-Up has not been activated, you can request to terminate it online before re-applying with your desired auto top-up amount.

If there is a change of your credit card number due to a card upgrade or replacement of a lost card, you can simply change your payment method for Auto Top-Up and add in your new Mastercard/VISA credit card via the EZ-Link app as shown below.

The EZ-Link app that can be downloaded from Google Play Store or App Store.

Should you wish to terminate your Auto Top-Up before re-applying, you may do so at any of the TransitLink Ticket Offices with your NRIC/Passport and your ez-link card(s). Please allow at least seven working days for your account to be updated before re-applying.

Please note that if you have performed one of the following transactions in the past four days, you will not be able to terminate Auto Top-Up:

  • Activation of Auto Top-Up
  • Auto Top-up
  • Settlement of outstanding amount

Please wait for another seven days for your account to be updated, before terminating the facility.

Termination can be done at any TransitLink Ticket Office with your NRIC/Passport and your EZ-Link. Should you wish to re-apply, kindly wait for seven working days for your account to be updated before re-applying.

Please note that if you have performed one of the following transactions in the past four days, you will not be able to terminate Auto Top-Up:

  • Activation of the Auto Top-Up facility
  • Auto Top-up
  • Settlement of outstanding amount

Please wait for another seven days for your account to be updated, before terminating the facility.

Should you wish to refund your ez-link card, kindly do so at any TransitLink Ticket Offices. Please bring along your NRIC/Passport and your EZ-Link. A deferred refund will be processed and the remaining value will be returned to your credit card/bank account.

For Android phone users, you will be prompted by the app to tap your EZ-Link against the NFC antenna of your phone. Upon successful syncing, your Auto Top-Up would be activated.

For iOS users, upon successful application, you will see a 12-digit ARN code (or collection slip number) on your EZ-Link app. Please use it to activate the facility at any General Ticketing Machine or TransitLink Ticket Office. The collection slip number is unique for each EZ-Link application and will appear on the EZ-Link app whenever you click on the Auto Top-Up button, until you have successfully activated Auto Top-Up for your EZ-Link.

Once the Auto Top-Up facility has been activated on an EZ-Link, auto top-up will occur when the remaining value of the EZ-Link is insufficient to pay for your next transaction at any train gate or bus device. Auto top-up will also occur at retail touchpoints which accept EZ-Link as a payment option except for certain merchants. For full list of EZ-Link acceptance merchants, please click here.

Example: Assume that you have activated Auto Top-Up on your EZ-Link for $30.00, and there is a remaining stored value of $2.50 on your EZ-Link and the journey cost $2.70:

When you tap your EZ-Link at a train gate, the auto top-up will occur, because of the minimum remaining value of $3.00 required for going through the train gate. Hence when you exit, the new value of your card will be shown as $29.80.

When you tap your EZ-Link on a bus device (e.g. Express Bus service), the auto top-up will occur when you exit as it has calculated that the fee for the total journey is more than the balance value on the card, hence the new value shown at the EXIT bus device will be $29.80.

No, Auto Top-Up is a free service, as long as you use a Mastercard or Visa card to apply.

This is a pre-authentication charge to ensure that your bank card is valid. This charge will be released after seven days

You may use your EZ-Link at all bus and train readers and at those merchant outlets which accept EZ-Link for payment.

You can link your EZ-Link to your DBS / POSB bank account with Auto Top-Up by GIRO. Applications can be made at AXS machines island-wide. Find out the locations of AXS machines

You can simply use the EZ-Link app to block your lost EZ-Link, or call EZ-Link’s Hotline at 6496 8300. Please register your EZ-Link on the EZ-Link app now as card blocking only applies to registered EZ-Link. Should you call after office hours, please leave a voicemail to lodge your lost report.

The remaining monies left on your EZ-Link, subject to the terms and conditions of refund of cards on the Auto Top-Up facility, will be refunded back to your credit card account.

Please call the PA Hotline at 62255322 to make a lost report on your ez-link card. Should you call after office hours, please leave a voicemail to lodge your lost report. The remaining monies left on your ez-link card, subject to the terms and conditions of refund of cards on the Auto Top-Up facility, will be refunded back to your credit card account.

The Auto Top-Up service at selected EZ-Link merchants has been temporarily suspended until further notice. Please refer here for the list of affected merchants.

Auto Top-Up by GIRO

Auto Top-Up is an EZ-Link auto top-up service. Auto Top-Up by GIRO allows you to register for the Auto Top-Up service with a DBS/POSB bank account.

You can link up to three EZ-Link to your bank account when you register for Auto Top-Up by GIRO.

You can register for Auto Top-Up by GIRO with a DBS or POSB savings/current account.

The charges for Auto Top-Up by GIRO service include:

  1. A one-time application fee of $1
  2. A refundable deposit amount equivalent to the chosen auto top-up amount

Please note that an administrative charge of $2 will also be imposed for an unsuccessful auto top-up due to insufficient funds in your bank account. The Auto Top-Up by GIRO service for your EZ-Link will also be terminated following the unsuccessful auto top-up.

Step 1 – Application

To apply for Auto Top-Up by GIRO, please visit any AXS Station with your EZ-Link and DBS/POSB ATM card. Your application will be processed on the spot and you will be given an Autoload Reference Number (ARN), also known as Collection Slip Number.

Click here to view the step-by-step application process to guide you at the AXS Station.

Step 2 – Activation

Once you have received your ARN, you can activate the Auto Top-Up by GIRO service for your EZ-Link at any General Ticketing Machine.

Click here to view the step-by-step guide on the activation process via General Ticketing Machines.

If you have misplaced your AXS Receipt carrying your ARN, please call the EZ-Link Customer Service Hotline at 6496 8300 (8AM to 6PM daily, excluding PH) and provide the CAN ID of the EZ-Link that requires activation for your ARN to be sent to you via SMS.

Once the Auto Top-Up by GIRO service has been activated on your EZ-Link, auto top-up occurs when the remaining value in your EZ-Link is insufficient for your next payment transaction when used on any public transport, retail merchant or in-vehicle unit (IU) for Electronic Road Pricing (ERP).

Do note that auto top-up for each EZ-Link will happen only once a day.

Please note that the auto top-up can only be triggered once a day.

Alternatively, your Auto Top-Up by GIRO service could have been terminated due to an outstanding amount incurred on your bank account.

To continue the Auto Top-Up by GIRO service, please visit any General Ticketing Machine or TransitLink Ticket Office to settle the outstanding amount.

Alternatively, you can also settle your outstanding amount here.

EZ-Link reserves the right to utilise the deposit to offset any outstanding amount and terminate the Auto Top-Up by GIRO service if we are unable to secure settlement for the outstanding amount owed to us. In this case, the deposit will not be refunded to you.

To continue the Auto Top-Up by GIRO service, you are advised to settle any outstanding amount as soon as possible.

Auto Top-Up by GIRO service will be terminated if we have been notified by the bank on the closure of your bank account or if the outstanding amount is not settled despite reminders from us.

In this case, your deposit will be utilised by EZ-Link to offset any outstanding amount owed to us.

You can check your last 30 transactions on your EZ-Link by presenting your card at any General Ticketing Machine (GTM) located at MRT /LRT stations.

Alternatively, you may also view your transactions via the EZ-link app.

Please visit any TransitLink Ticket Office with your NRIC/Passport and your EZ-Link to deactivate the service. Please note that if you have performed one of the following transactions within the last for days, you will not be able to deactivate the Auto Top-Up facility on the card:

  • Activation of the Auto Top-Up facility
  • Auto Top-Up by GIRO top-up transaction
  • Settlement of outstanding amount that was owed to EZ-Link for any unpaid auto top-ups.

To change the Auto Top-Up amount that you have previously applied for, please deactivate the Auto Top-Up service and reapply. An application fee of $1.00 applies for your re-application.

Upon deactivation of the service, please allow 10 working days for your account to be updated before you proceed to apply for Auto Top-Up again.

If you do not have a DBS/POSB account, you can still register for Auto Top-Up with a valid Visa/Mastercard credit card via the EZ-Link app that can be downloaded from the Google Play Store or App Store.

There are no convenience fees for Auto Top-Up with Visa/Mastercard credit card.

Please contact the EZ-Link Hotline at 6496 8300 (8AM to 6PM daily, excluding PH). We will require the error message and error code for investigation.

You may contact AXS hotline at 6560 2727 (8AM to 10PM daily) for a reprint of the receipt.

If you have misplaced your AXS Receipt with your ARN, please call the EZ-Link Customer Service Hotline at 6496 8300 (8AM to 6PM daily, excluding PH) and provide the CAN ID of the EZ-Link that requires activation for your ARN to be sent to you via SMS.

Auto Top-Up Corporate

With Auto Top-Up Corporate service, companies with a fleet of vehicles can link up to 1,000 ez-link cards under their Citibank Commercial Card for their drivers’ usage. These linked ez-link cards, when used in vehicles with 2nd Generation In-Vehicle Unit (IU), will be automatically topped up when funds in them run low. In this way, the drivers will enjoy the convenience of always having sufficient funds for ERP or Electronic Parking (CEPAS) payments. In addition, timely reports are consolidated for the companies’ review to facilitate finance reconciliation, streamlining of reimbursement processes as well as monitoring of their drivers’ usage patterns.

To apply for Auto Top-Up Corporate Service, please email to commercialcards.sg@citi.com with subject title “Auto Top-Up Corporate Service”. The application process will take approximately 21 days.

Greater Convenience

  • Auto topping up of ez-link cards when remaining stored value is insufficient for the next transaction.
  • No more paying of ERP fines due to insufficient funds.
  • Linking of up to 1,000 ez-link cards to one Citibank Commercial Card

Reduction of Paperwork

  • Streamlining of current billing and disbursement / reimbursement processes.

Tracking and Monitoring of Drivers

  • Limitation of ez-link card payments to ERP and Electronic Parking (CEPAS) payments only.
  • Usage & Posting Reports will be provided for finance reconciliation and monitoring of usage patterns and drivers.

There will be no convenience fee charged for each and every top up as the charges are waived for all Citibank Cards.

EZ-Link cards linked under Auto Top-Up Corporate Service can be used for ERP & Electronic Parking (CEPAS) transactions. For the list of CEPAS accepted carparks, you may refer to https://epscepashub.sg/cepashub-eservice/.

Alternatively, simply look out for the following sign at the respective carparks:

Auto top-up for the linked ez-link card will happen when there is insufficient fund in the card for ERP or Electronic Parking (CEPAS) payments.

EZ-Link will provide you with the following reports via email:

  1. Failed Auto-Load Posting/Bad Debt Report List of all the failed postings and bad debts, whereby posting refers to auto top-up on the ez-link card while bad debt is created upon a failed posting.
  2. Auto-Load Posting Report List of all the postings on ez-link cards. Report includes successful and failed postings.
  3. ERP and Electronic Parking (CEPAS) Usage Report List of all ERP and Electronic Parking (CEPAS) transactions deducted from ez-link cards.

The applicable cards are Citibank Business Gold, Corporate Card or Citibank Visa Purchasing Card.

You can set the top-up denominations to be $20, $30 or $40.

A new application will be required. To re-apply, please contact the Account Manager from Citibank who is servicing your company. The application process will take approximately 21 working days. When application is successful, a new set of ez-link cards will be issued to your company.

For lost Auto Top-Up Corporate Service cards, please call 6496 8300 (Mon-Sun, 8am to 6pm, excluding public holidays) with the following information:

  • Company Name, or
  • Engraved identification number of the lost Auto Top-Up Corporate Service card(s).

Should you encounter problems with the ez-link cards linked under Auto Top-Up Corporate Service, please call 6496 8300 (Mon-Sun, 8am to 6pm, excluding public holidays) with the following information:

  • Company Name, or
  • Engraved identification number of the faulty Auto Top-Up Corporate Service card(s).